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Call Centre Intern

Job Info
  Position:Call Centre Intern (Full-time)
  Job category:Supervisors
  Posting date:05-Jan-2018
  Closing date:09-Feb-2018
  No. of Recruit:
  Location:  Phnom Penh
  Qualification:Bachelor degree
  Language: English-- Good
  Marital Status:Both
  Salary Rate:NegotiableUSD$/m
Contact Info
 Company: WING (Cambodia) Specialized Bank, Ltd.
 Name: HR Department (Chinese)
 Phone: 023 999 989
 Address: No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia
Job Details
Job Description

- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills - Handling customer complaints or refer them to appropriate area for action - Accurately identifying a customer’s query and providing a quick resolution - Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance - Perform all admin tasks as requested efficiently and following processes Job Requirements
Job Requirements

- University or fresh graduate students are highly encouraged - Good oral and written communication skills in English. Other languages are an advantage - Strong Customer Service skills, commitment and a desire to satisfy the customer - Good listening and problem solving skills - Dynamic, flexibility and strong commitment - High-level analytical skills with the ability to think laterally in an environment of change - Computer literate( Ms. Office & Excel) - Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)

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